IMPORTANT If you appear to have problems playing one of our DVD’s please read on:
In order to help you fully we first need to find out why you are experiencing problems with one of our DVD discs, as the actual real failure rate of our DVD’s is less than 0.1 percent.
Question: You may be thinking why are we asking this? The disc is clearly faulty there is nothing wrong with my DVD player as I play other discs all the time.
Answer: Firstly a little bit of background information, although Commercial (Moulded) and writable (Burnt) DVD’s may look the same and have the same structure they are inherently different in the way they are produced.
All DVD’s are made up of a series of tiny bumps and pits 120 nanometres wide ( which is approx 1/7th of the width of a human hair) laid out in a continuous spiral round the DVD’s reflective surface see diagram/illustration: