Terms & Conditions – General
The following terms and conditions apply each and every time you access this website movingmemoriesproductions.co.uk or any website owned and operated by Moving Memories Productions. Should you engage with us and order any goods or services verbally by phone, email or any other means then these terms will still apply.
1.1 This website movingmemoriesproductions.co.uk is owned and operated by Moving Memories Productions, which is a trading division of Pixie Vision Limited. Incorporated and registered in England with company number 06740735, whose registered office is at 4 & 5 The Cedars, Apex 12, Old Ipswich Road, Colchester, Essex CO7 7QR.
1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.
2. Ordering Goods
2.1 All orders placed by any means will be subject to our and/or our relevant affiliates acceptance of the order.
2.2 When you submit an order to us you will receive a confirmatory email of this order acknowledging your order and giving you estimated timescales for delivery. You should check this email for accuracy and let us know immediately if there are any errors. This email does not constitute acceptance of the order by us. Your order will be accepted by us when we dispatch the goods to you or to your affiliate school for distribution by you (as per agreement with the affiliate school). Title to the goods will pass to you on delivery.
2.3 Should you wish to cancel your order or return any goods, please phone or email us for further information.
3. Processing your orders and payment
3.1 Whilst it is our intention to keep our website and information up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to processing your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website exclude any relevant delivery charges to the end user which will be detailed on individual product information. For further information on delivery charges see the Delivery section.
4.1 Whilst we make every effort to deliver goods within the time-frame we specify, we cannot guarantee delivery on a specific day or accept liability for deliveries made outside this timescale.
This also applies to products sent via the affiliate schools and those where affiliate schools have requested preview copies prior to distribution. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
4.2 All sales are subject to product availability.
4.3 If you believe an item is faulty please contact us directly and we will arrange an appropriate solution.
4.4 Please note that if you wish to return goods, you have 28 days from receipt of the goods to return them to us in the condition in which they were received.
4.5 Final bulk delivery of our Premium Filming package is included free of charge to your school / dance School. A bulk delivery charge will apply for any Bespoke Filming package agreed.
4.6 Delivery of website orders to individual addresses will incur additional postage charges. (this applies when we are selling and distributing each individual order direct to the end user).
5.1 All of our clients’ data is treated in the strictest of confidence and is not shared with any third parties.
6.1 All products are sold on the basis that they are for personal, domestic use only and may be encrypted to prevent copying.
6.2 We shall not be responsible to you whether in contract, thought (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
6.3 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
6.4 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
6.5 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
6.6 These terms and conditions govern the entire trading relationship between you, the affiliate school and ourselves and will remain in force for the duration of the said trading relationship.
6.7 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material as expressly authorised by us or our licensors.
6.8 Any unauthorised use of material on this site is strictly prohibited.
6.9 We will endeavour to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).
6.10 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.
7. Booking Enquiries
7.1 On receipt of a booking enquiry Moving Memories Productions undertakes to contact you by phone or email and will only confirm your booking subject to availability and agreement to our Booking Terms & Conditions. Bookings will be confirmed by us in writing or by email.
7.2 Upon responding to your enquiry, Moving Memories Productions, cannot be held responsible for the delivery of this email to the user’s mailbox, so please ensure you check your junk or spam folder for any incoming mail.
8.1 A cancellation fee is payable should your event or booking be cancelled.
8.2 If the Client cancels a booking/contract within 28 days [of the date of filming] the Client must pay 25% (of our minimum filming cost £800.00).
8.3 If the Client cancels a booking/contract within 14 days [of the date of filming] the Client must pay 50% (of our minimum filming cost £800.00).
8.4 If the Client cancels a booking/contract within 5 days [of the date of filming] the Client must pay 75% (of our minimum filming cost £800.00).
8.5 Any deposits taken at the time of booking are non-refundable unless more than 50% has been paid upfront and your event has been cancelled with more than 28 days notice.
9. Filming Services
9.1 Our production filming service for schools is based on a guaranteed minimum order of 40 units, totalling not less than £800.00 excluding any additional travelling costs. This minimum order value applies to both our ‘Premium Film’ and ‘Bespoke’ package options.
9.2 We offer two options which are available for you to choose when completing our ‘Premium Film Package – Show Details’ form.
Option 1. You Sell and Distribute (No additional delivery costs unless a bespoke package has been agreed).
Option 2. We Sell and You Distribute (Additional costs apply to cover our sales administration).
Option 3. We Sell and Direct Post (Additional costs apply to cover our sales administration and the individual postage cost of orders).
9.3 If our minimum Premium Film Package order is not met, then we will require your school/company to pay any outstanding balance due including any additional travelling costs.
9.4 Our Premium Film Package is an attractive and flexible option which suits the majority of our clients. However, if you would like to discuss further, we may be able to offer a bespoke package to your school, providing that we can mutually agree on a filming package solution. The package cost will either be worked out at a fixed filming fee, which would include us providing a set number of units to your school or an individual cost price per unit with a guaranteed minimum order value.
Alternatively, we can offer to provide just a digital version to your school, so you can share and distribute this file directly to students and parents. (This option is subject to our minimum order value).
9.5 We offer a range of multiple formats: DVD, Online Streaming, Blu-ray, USB & Digital Download. (You can select which formats you want us to include when completing our ‘Premium Film Package – Show Details’ form).
9.6 We can add copy protection to your show for an additional cost of £1 per unit. Please note that we cannot copy protect Digital Downloads. USB’s can be copy protected, but if so, they will unfortunateley not play on a Smart TV, only on a Windows PC or Mac computer. However USB’s with or without copy protection can still be cast to a Smart TV by the end user, using a casting device.
9.7 The first 120 miles of travelling is included free of charge. Any additional mileage, parking charges and tolls may be chargeable and would be invoiced to your school / company on final completion.
10. Post Production Services
10.1 Editing of customers own material is charged on an hourly basis of £35.00 it must be agreed with the use of time-codes what we are to include/exclude in the final edit.
10.2 To provide a short showreel or video trailer for your own social media/website purposes (this service may be subject to additional costs). We would be happy to discuss these additional requirements at the time of your booking or by request at a later date and advise you accordingly.
11. Transfers & Duplication
11.1 Sending & Return of Your Source Media
11.2 You are advised to use a delivery service, requiring “signature on delivery”, when sending your source media to us. We will return your media by the same or similar signed for delivery service.
11.3 We will transfer your media onto high grade DVD/CD’s. Occasionally due to digital file sizes we may have to transfer your media on to dual layer DVD’s instead of single layer which would carry a surcharge of £1.00 per DVD.
11.4 On any audio transfers where media exceeds the normal CD length we will endeavour to split up the transfer in the most sensible place, although we would need to charge £6.00 for each additional disc used.
11.5 Tapes found to be blank or suspected of being blank. A minimum charge of £10.00 per tape applies for any tape that is found to be blank. If you are unsure if your tape is blank we will happily check the first couple of minutes free of charge. If you would like us to monitor/check the whole or part of any tape after the first couple of minutes then our minimum charge will apply, even if no material is found. Should any material be found this will be transferred and treated as a normal media transfer.
11.6 All media transfer work completed by us must be collected from our premises within 3 months of Moving Memories Productions advising you of the completion date, unless of course any special arrangements have been made directly with us first.
Moving Memories Productions reserves the right to destroy and dispose of any media that has not been collected after this stated period. This procedure is entirely at our own discretion and can be acted upon without any further notice.