Terms & Conditions – General
These Terms and Conditions are applicable every time you access this website or any website owned and operated by Moving Memories Productions Ltd or order goods/services verbally, by phone, email or any other means:
1.1 This site is owned and operated by Moving Memories Productions Ltd. Registered in (England and Wales) Company Reg. Number: 09232764 Registered Office: 4 & 5 The Cedars, Apex 12, Old Ipswich Road, Colchester, Essex. CO7 7QR
1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.
- Ordering Goods
2.1 All orders placed by any means will be subject to our and/or our relevant affiliates acceptance of the order.
2.2 When you submit an order to us you will receive a confirmatory email of this order acknowledging your order and giving you estimated timescales for delivery. You should check this email for accuracy and let us know immediately if there are any errors. This email does not constitute acceptance of the order by us. Your order will be accepted by us when we dispatch the goods to you or to your affiliate school for distribution by you (as per agreement with the affiliate school). Title to the goods will pass to you on delivery.
2.3 Should you wish to cancel your order or return any goods, please phone or email us for further information.
- Processing your orders and payment
3.1 Whilst it is our intention to keep our website and information up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to processing your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website exclude any relevant delivery charges to the end user which will be detailed on individual product information. For further information on delivery charges see the Delivery section.
4.1 Whilst we make every effort to deliver goods within the time-frame we specify, we cannot guarantee delivery on a specific day or accept liability for deliveries made outside this timescale.
This also applies to products sent via the affiliate schools and those where affiliate schools have requested preview copies prior to distribution. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
4.2 All sales are subject to product availability.
4.3 If you believe an item is faulty please contact us directly and we will arrange an appropriate solution.
4.4 Please note that if you wish to return goods, you have 28 days from receipt of the goods to return them to us in the condition in which they were received.
4.5 Delivery method is as agreed with each individual affiliate school. We make a £20 delivery charge which is an added charge when the product is dispatched in bulk direct to the school. Should the product/s be dispatched direct to the end user a delivery charge of £3.50 (for UK addresses only) is added to each DVD at source.
4.6 Delivery to Overseas addresses may incur an extra delivery charge.
5.1 All of our clients’ data is treated in the strictest of confidence and is not shared with any third parties.
6.1 All products are sold on the basis that they are for personal, domestic use only and may be encrypted to prevent copying.
6.2 We shall not be responsible to you whether in contract, thought (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
6.3 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
6.4 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
6.5 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
6.6 These terms and conditions govern the entire trading relationship between you, the affiliate school and ourselves and will remain in force for the duration of the said trading relationship.
6.7 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material as expressly authorised by us or our licencors.
6.8 Any unauthorised use of material on this site is strictly prohibited.
6.9 We will endeavour to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).
6.10 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.
- Booking Enquiries
7.1 On receipt of an booking enquiry Moving Memories Productions undertakes to contact you by phone or email and will only confirm your booking subject to availability and agreement to our Booking Terms & Conditions. Bookings will be confirmed by us in writing or by email.
7.2 Upon responding to your enquiry, Moving Memories Productions Ltd cannot be held responsible for the delivery of this email to the users mailbox.
8.1 A cancellation fee is payable should your event or booking be cancelled.
8.2 If the Client cancels this booking/contract within 14 days [of the date of filming] the Client must pay 50% (of our minimum filming cost £525.00).
8.3 If the Client cancels this booking/contract within 5 days [of the date of filming] the Client must pay 75% of £525.00.
8.4 Any deposits taken at the time of booking are non-refundable unless more than 50% has been paid
upfront and your event has been cancelled with more than 28 days notice.
- Filming Services
9.1 Our DVD production filming service for schools is based on a guaranteed minimum order totalling not less than £525.00 excluding delivery and/or travelling charges.
9.2 If our minimum DVD package order is not met then we will require your school/company to pay any outstanding balance due including any additional mileage and delivery charges if applicable.
9.3 We can offer to carry out our filming services on a flat fee basis if you do not require us to provide DVD’s for sale. Please feel free to discuss any specific tailored requirements.
- Post Production Services
10.1 Editing of customers own material is charged on an hourly basis of £35.00 it must be agreed with the use of time-codes what we are to include/exclude in the final edit.
- Transfers & Duplication
11.1 Sending & Return of Your Source Media
11.2 You are advised to use a delivery service, requiring “signature on delivery”, when sending your source media to us. We will return your media by the same or similar signed for delivery service.
11.3 We will transfer your media onto high grade DVD/CD’s. Occasionally due to digital file sizes we may have to transfer your media on to dual layer DVD’s instead of single layer which would carry a surcharge of £1.00 per DVD.
11.4 On any audio transfers where media exceeds the normal CD length we will endeavour to split up the transfer in the most sensible place, although we would need to charge £5.50 for each additional disc used.
11.5 Tapes found to be blank or suspected of being blank. A minimum charge of £9.00 per tape applies for any tape that is found to be blank. If you are unsure if your tape is blank we will happily check the first couple of minutes free of charge. If you would like us to monitor/check the whole or part of any tape after the first couple of minutes then our minimum charge will apply, even if no material is found. Should any material be found this will be transferred and treated as a normal media transfer.
11.6 All media transfer work completed by us must be collected from our premises within six months of Moving Memories Productions advising you of completion, (unless any special arrangements have been made with us first). Moving Memories Productions reserve the right to destroy and dispose off any media that has not been collected after the period stated above. This procedure is entirely at our own discretion and can be acted upon without any further notice.